Frequently asked questions

Booking, payments, changes and check-in — the answers travellers ask us for most.

Booking

Payments & security

Changes & cancellations

At the hotel

Support

Still have questions?

Our support team answers around the clock, every day of the year.

Hotels Ocean

FAQ Terms of Service Privacy Policy Cookie Policy

About us FAQ Contact Us

About us Contact Us

Frequently asked questions

Booking

How do I book a hotel room?

Do I need to create an account to book a hotel room?

Can I book a room for someone else?

Do you offer promotions or discounts?

Does Hotels Ocean accept hotel loyalty numbers?

How do I know if my booking is confirmed?

Payments & security

Are my personal details safe on your website?

What payment methods do you accept?

Are there any hidden fees or additional charges?

Changes & cancellations

Can I cancel or change my booking?

What happens if I need to cancel my reservation?

Is there a refund if I cancel my booking?

Can I make changes to my booking after it's confirmed?

What should I do if I don't show up for my reservation?

At the hotel

What if I need special accommodations, like a late check-in or early check-out?

What time is check-in and check-out?

Can I bring my pet?

Do I need a confirmation number to check in to my hotel?

Support

What should I do if I encounter an issue with my booking?

What should I do if I'm unhappy with my hotel stay?

What if I need assistance with my booking or have a question?

Still have questions?

Frequently asked questions

Booking

How do I book a hotel room?

Do I need to create an account to book a hotel room?

Can I book a room for someone else?

Do you offer promotions or discounts?

Does Hotels Ocean accept hotel loyalty numbers?

How do I know if my booking is confirmed?

Payments & security

Are my personal details safe on your website?

What payment methods do you accept?

Are there any hidden fees or additional charges?

Changes & cancellations

Can I cancel or change my booking?

What happens if I need to cancel my reservation?

Is there a refund if I cancel my booking?

Can I make changes to my booking after it's confirmed?

What should I do if I don't show up for my reservation?

At the hotel

What if I need special accommodations, like a late check-in or early check-out?

What time is check-in and check-out?

Can I bring my pet?

Do I need a confirmation number to check in to my hotel?

Support

What should I do if I encounter an issue with my booking?

What should I do if I'm unhappy with my hotel stay?

What if I need assistance with my booking or have a question?

Still have questions?